Change Initiative for Leaders

As a leader you will be able to:

  • Define leadership.
  • Recognize when a change initiative is needed.
  • Analyze how much control you have in your area of influence.
  • Predict which stakeholders are the best influencers in a given situation.
  • Understand what drives change.
  • Recognize where to focus on improvement.
  • Utilize a process for change initiative planning.
  • Manage your change initiative.
  • Understand how to address resistance to change.
  • Define how to implement your change initiative.

Customer Experience Excellence

As a team member you will be able to:

  • Appreciate the importance of your role in serving your customers.
  • Understand your customer’s perspective.
  • Define and know how to deliver professional customer service.
  • Learn critical skills and concepts that will enhance the relationships with your customers.

Would I Follow Me?

Coming soon